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Dave's Work

The UX Hierarchy of Needs To Be Fixed

The UX Hierarchy of Needs To Be Fixed

This was presented at the 2011 IA Summit. “The UX Hierarchy of Needs To Be Fixed” is composed of a graded set of consequences for UX defects. The idea is that, when facing a backlog of defects in a product nearing launch, you should fix defects in the more severe...

The UX Hierarchy of Needs To Be Fixed

The UX Hierarchy of Needs To Be Fixed

This was presented at the 2011 IA Summit. “The UX Hierarchy of Needs To Be Fixed” is composed of a graded set of consequences for UX defects. The idea is that, when facing a backlog of defects in a product nearing launch, you should fix defects in the more severe...

User Research Methods: What vs. Why; Surface vs. Strategy

User Research Methods: What vs. Why; Surface vs. Strategy

A recent conversation about user testing new features and designs induced me to get a little more organized in my thinking about the right method for particular testing goals. Two key dimensions to consider are: User Dimension (X Axis): Is our research goal to better...

Buzzing and beeping in the IOT age

Buzzing and beeping in the IOT age

As internet-connected devices proliferate, we user experience people need to get more judicious when designing how they call attention to themselves, lest our connected homes become a cacophony of beeps, flashes and buzzes.